Privacy Policy
This policy explains how AS Arboriculture Ltd ("we", "us") collects and uses personal data, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
AS ARBORICULTURE LTD, Company No. 14982138, Registered in England & Wales. Registered office: 4 Lamport Close, Market Deeping, Peterborough PE6 8BU. Email: asarboriculture@gmail.com. We are the data controller for the information described here.
Information we collect
The enquiry form collects your name, telephone number, email address, postcode, message, selected service and whether the enquiry is domestic or commercial. You may also provide a company name, timescale and details about the site or trees. We receive information that you send directly by email or telephone. Please provide only information needed to discuss the job, and avoid including unnecessary sensitive personal data or someone else’s private details.
Purpose and lawful basis
We use this information to respond to enquiries, understand the proposed work, arrange site visits and provide written estimates. Our lawful basis is our legitimate interest in handling business enquiries and, where you ask us to quote for work, taking steps at your request before entering a contract. If you become a customer, information needed to carry out the work may also be processed for performance of the contract and applicable legal obligations. We do not sell enquiry details or use them for unrelated marketing.
Email delivery, storage and processors
Website submissions are stored in the Lovable Cloud database, provided with the website host, Lovable. A notification email is then sent through Microsoft Outlook (Microsoft 365) from the mailbox of our website support contact at Mulloy Systems, who also receives a copy for enquiry-delivery oversight. Google provides the Gmail inbox used to receive and manage enquiries. These services receive the information needed to perform their functions. Service providers may process information outside the UK; their applicable data-protection terms and international-transfer arrangements govern that processing. We may share relevant information with authorities where required by law.
Retention
Enquiries are kept for up to two years unless you become a customer or a legal requirement makes further retention necessary. If you become a customer, relevant information may form part of the records needed to manage the work and meet legal obligations. We review information held for enquiry handling and remove it when it is no longer required for those purposes. You can contact us if you have a question about a particular message or record.
Cookies and website access
The website uses only strictly necessary cookies and storage required for its operation. We do not use analytics or advertising cookies. If non-essential cookies are added later, the information and any required consent arrangements will be updated before they are used. Hosting providers may process basic technical information, such as request details, for service operation and security. Links or embedded services, including the map, may connect you to another provider whose privacy information also applies.
Your data-protection rights
Depending on the circumstances, you have rights of access, rectification, erasure, restriction of processing, objection and data portability. Contact us using the email address below to exercise a right or ask how your information is used. Describe the information or enquiry concerned; we may need to confirm your identity before releasing or changing personal data. We respond in accordance with the applicable UK GDPR requirements. Some rights are subject to conditions and legal exceptions, which we will explain where relevant.
Questions and complaints
Please contact us first if you are concerned about the handling of your information, so that we can review the issue. You also have the right to complain to the Information Commissioner’s Office, the UK data-protection regulator. Information about making a complaint is available at ico.org.uk. This policy describes our enquiry handling under the UK General Data Protection Regulation and the Data Protection Act 2018, and will be reviewed if the website’s collection or use of personal data changes.
For privacy requests, email asarboriculture@gmail.com.
Last updated: 31 October 2026.